Keurig Troubleshooting: 5 Simple Solutions to Common Problems

Save Time and Money with These Keurig K-Cup Brewer Solutions

Having problems with your Keurig K-Cup Brewer? Repeated usage can cause functional issues, disrupting your coffee drinking experience and the quality of your coffee and tea. The good news is there are a number of ways to fix these problems and get your machine to function as good as new.

Here are five common Keurig troubleshooting solutions and easy ways to correct these problems.

Common Problem 1: K-Cup Coffee and Tea Grounds Get into Your K-Cup Holder and Causes a Water Line Clog

Keurig Troubleshooting Solution:

Remove or clean the needle that punctures the K-Cup Pod then do a small cup cleansing brew to clean out any residual. This will ensure any left-over debris is flushed out before you have you start your next brew.

Common Problem 2: K-Cup Brewer Shuts Off Unexpectedly Between Brews

Keurig Troubleshooting Solution:

Remove the water reservoir and insert it back into place. The magnet in the reservoir can become dislodged during brewing from the vibrations in the machine.

Common Problem 3: Not Ready Message on Your Keurig Machine Stays On

Keurig Troubleshooting Solution:

  • Turn off your machine and unplug it
  • Detach the water reservoir
  • Wait 5 seconds then repeat the steps 1 and 2
  • Insert the water reservoir then press the menu button and when the “Not Ready” message appears lower handle

Common Problem 4:  Blinking Blue Light in Water Reservoir

Keurig Troubleshooting Solution:

Simply add more water to the reservoir. All Keurig Brewer models need a minimum amount of water to activate the brewing process, so if you’re reservoir is low the machine will not start.

Common Problem 5: Installing Your Water Filter

Keurig Troubleshooting Solution:

This problem applies to only the models with the water filter feature. If you own one of these models, you can install the filter in three simple steps:

  • Soak the entire filter in cold water for five seconds
  • Place the filter at the bottom of the Water Handle Assembly
  • Set the timing dial two months from the day to ensure it is replaced at the appropriate time

Use these five Keurig troubleshooting solutions for your machine and you’ll ensure your coffee and tea always taste great and your brewer lasts a long time. As a result, you’ll save yourself time and money not having to replace your Keurig K-Cup Brewer.

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  1. When I want to brew a cup of tea or coffee, I have to hit the cup size button several times or I only get 1/3 of the brewed coffee or tea that I want. It has been doing this for a week. Please tell me the order number for Keurig pod filters Thank You!

  2. I have a Keurig that makes a pot. My problem now is that it will not brew 1 cup at a time. I am using the Keurig single cup coffee cup but it will not brew.

    • Pat, it sounds your brewer is not brewing the full amount selected, it may be caused by the following:
      -The exit needle is clogged by coffee grounds or cocoa mix.
      -The brewer may need to be descaled.

      Please refer to the cleaning instructions from your Keurig brewer. Here is a video that may help:

      • Take a paper clip straighten it out push it through the needle to unclug,but be careful you don’t get a stick in your finger. Then run a cup or two of clear water.

    • My Keurig’s water just flows. It won’t heat up. If I fill the resistor it just flows through until it’s empty

      • My Keurig just started doing the same. Worked fine until power outage last night. Might not be related. Display shows filling while the pump is running and the water just keeps coming out until water reservoir is low.

      • Just got mine working again, unplugged unit,took reservoir off, turned upside down over the sink and let water run out internal reservoir for about five minutes. Put reservoir back on plugged in and turned on. Started pumping until internal tank was full. Then started heating!

        • I tried this and it worked. We had a power outage a few weeks ago and it caused our Keurig to pump water continuously. Called Keurig and they sent us a new 2.0.
          Yesterday my husband flipped off a breaker to the kitchen and guess what – the Keurig started continuously pumping water.
          Tried your fix and it worked just fine. Very happy. Why didn’t Keurig just tell me that in the first place. Thanks Kim

        • THANK YOU RICHARD!!!!! I was panicking!!! Same thing-continuous pumping after power outage. Fixed! Man!!!

        • Thanks Richard we were camping and ours. This fixed it and my grumpy wife from no coffee!

        • I had the exact same problem and this appears to have fixed it, thank you so much. I was about to freak out without my coffee.

        • Yet another Keurig customer who had this problem, and your fix worked like a charm! Thanks for sharing!

      • Mine is doing the same thing today. Did you get yours working again?

  3. I have a single cup brewer. A K-cup “blew up” in the holder while brewing and I have grounds everywhere inside the coffeemaker. How do I clean it out?

  4. The blue light blinks between brewing every cup of coffee even if it’s full of water. I have to remove the resorvoir and rub the bottom urge that fits in where the blue light is. I have cleaned it several times but it continues.

  5. power button failure – can not turn thee machine on.

    • I also can I get my Keurig to turn on. Can anyone help me here the power button does nothing its connected to a good power source

      • Same problem. Keurig comes on with automatic time on in the a.m., but later in the day either will not come on at all or it takes several minutes for it to light up to brew. Otherwise, screen is black and will not come on.

  6. I have a single cup brewer. It’s coming up brewing (only offering me a large cup) but no water is coming through

  7. Have only used water that is filtered at the sink as well as then run through my Britta pitcher. It will not make a cup of coffee anymore…just acts like it wants to. Only large mug indicator lights up. Have descaled twice. Have performed all cleaning steps per customer service. Still no coffee. Noticed it left water on counter underneath. The metal plate on the bottom of machine has greyish-type hard build up coming out of vents. Machine lasted five years. Gave up and bought a new one. ;0)

  8. A reoccurring problem with some models of Keurig machines, the B70 Platinum comes to mind, is caused by leaking valves or lines onto one of the air pump solenoids. This results in the solenoid shorting out causing the pump to cut off too early. The only recourse is to send the thing back and get a new one.

  9. My keureg’s heat light comes on after I turn the machine on. That’s it, nothing happens afterwards – no coffee!

  10. Our Keurig on many occasions continued to pour out water when the cup is full and supposed to shut off.

  11. half cup water flow back into resoviour when brewing only giving half cup

  12. MY new keurig continues to brew coffee and doesn’t remember when to shut off. I have it about a month. Should I return it to the store?

  13. My Keureg platinum pours full force water but will only pour trickles of coffee when brewing. I have descaling the machine without success.

    • i have the same problem… did you figure anything out? descaled… did the paperclip cleaning method… coffee starts out strong, but trails off to a trickle and then i end up with about a 1/3 the amount of extremely black coffee. any tips for me?

  14. If your Keurig is doing the add water left blue button flash I have a 98% fix just remave yur water resivour epty it and look down inside you will see three small screws get a small phillips screw driver and remove them (they will remove the whole nut assembly) trust me the problem is the screen yoou need to clean it meticulously small hair rust and coffee will cloge it and cause it to not work this has saved me numerous times when done cleaning line the screws back up carefully put nut back in and careful to not crossthread screws put them back in now try the machine I bet it works!

  15. Stupid prime button keeps coming on and no coffee

  16. When water is put in it shoots out all over the counter. Why does it leak like this?

  17. Water not coming out!

  18. K-Cup is in place, water is added, and the led is closed. But the “Place Cup” light turns on? And will not advance any further. We have unplugged it, and let it sit for a while, but when plugged back in, it does the same thing. This Keurig is a single cup maker, and is only a few months old. We have only used it less than 10 times.

    • Are u using genuine Keurig approved cups? some machines have a sensor that will not allow u to use any other they have a sensor to tell them,there are companys that make adapters to trick the machines however look it lots of people mad that keurig did this

  19. My machine makes loud strained sound. Sometimes sounds like water being released, but either nothing or few drops. The cup size light stays on whatever one was selected. Tried cleaning with paper clip like I have seen on other sites. Still same results

  20. My frothed milk is cold…how do I get it to be hot?

  21. Edward Andrzejewski

    while my K10 is pluged in the Blue Brew light comes on and go’s off constantly every 2 to 3 seconds while it sits idle. Please Help.

  22. I have keurig 2.0 and most of the time when I hit the brew button, it shuts off. Is this a problem with the brew button?

  23. Every once in a while, our machine won’t operate.(Keurig 200) Pressing any of the buttons does nothing. Unplugging for a few minutes has worked
    in the past but this morning it just won’t work.

  24. Awsome site

  25. I have a B70 model and it has a “Not Ready” signal. I tried the steps, but no luck. Any help?

  26. My single brewers blue lights will not come on. What is the problem?

  27. It leaks,from the bottom after it turns off.

  28. HELP – Very frustrated coffee drinker here. I have 2 Keurig K10 single cups that are both less than 25 cups old and both have the same problem. Upon initial power-on the “add water” light flashes so I start pouring in water then instead of the square blue brew light coming on that indicates you have enough water, the light that looks like a “close lid?” light flashes (a small single diagonal blue line) and just continues to flash until I give up and make an awful cup of instant coffee. Please help!! Thank you.

  29. My keurig k550 shuts off when you hit the brew button. Not all of the time but most times it will do this. Takes anywhere from 5 to 10 tries to get it to brew.

  30. My Keurig 2.0 will brew the first cup of coffee, but after that it does not recognize an official Keurig pod an d will not brew again until it has cooled down and dried out. Once the machine is cool Nd dry it will work again for one brew.

  31. My keurig 2.0 the preheating is not coming on it says lift to begin all the time on it and the white light in the water stays on all time. It makes coffee fine but the preheating is not coming up.

  32. My Keurig is not putting out water.
    I clean the 4 needle heads.
    in the menu window it says de-scale.
    I have loss my owners manual.
    please help.

    connie c Curtis

  33. My water low – blinking light won’t turn off even after filling it.

  34. Jerome K Haberer

    I just returned from a three-week vacation and have the same problem. I did leave some water in the reservoir while I was gone, but turned the machine off. I emptied the water reservoir when I returned, filled the reservoir and turned it on. The LOW-WATER light continues to blink and the brewing function will not work. I have tried baking soda and vinegar and nothing helps.

    Does anyone have a solution or am I forced to replace this one too?????

  35. Sandy Schachenmeyer

    My Keurig says to add water and The reservoir is already full of water so it will not make coffee

    • Your machine is most likely clogged and/or needs to be descaled.

      Take a paperclip and unfold it. Poke the paperclip through the needle and at the bottom of the k cup housing (under the spot where the k cup goes). There are four very small holes that easily clog up with coffee grounds etc. And prevents the flow of water through the k cup and into your coffee mug. Get a flashlight if you need to… I did… and then poke the grounds through the four holes.

      Also, regularly rinse out the water reservoir with mild soap and water and take a lintless cloth or bounty paper towel like I did, wet it and clean around the plastic pieces. You may need to unscrew the screen inside the reservoir also, as this clogs up if you are not using distilled water.


      Also, sometimes just taking out your reservoir and putting it back in helps align the magnet in there.

      Make sure the machine is unplugged when you are doing any of these steps!

      Descaling ANY coffee maker with a solution of half water half vinegar and running it through your machine several times prolongs the life of the machine. Be sure to run a few cups of water with no vinegar to make sure that there is no vinegar left behind.

      Hope this helps!

  36. Hei! My keurig 2.0 seems to have its clock flashing on and off. Not sure this is normal, at least I don’t believe it is.

  37. Keurig mini will not shut off. Red light on brew button stays on even after cup has been filled.

  38. Juanita Campbell

    Power light comes on but no other lights or does not heat

  39. First cup isn’t hot. I run one cup of water through first just to have a hot cup. Is there a way to avoid this inconvenience?

  40. After I descaled my Keurig 2.0, the drink option menu doesn’t come on anymore…only the hot water button appears. How can I fix it?

  41. Keurig B70’s water res. is full and the blue light is flashing and msg says to add water.
    Please, help.

  42. My mom’s keurig is only blinking the large cup. Small & medium not blinking. It says ready to brew but will not brew. We’ve cleaned the water tank, kcup holder. Any suggestions?

  43. Our keurig is only blinking the large cup. Small & medium not blinking. It says ready to brew but will not brew. We’ve cleaned the water tank, kcup holder. Any suggestions?

  44. I have a B60 model. It won’t do anything but show me a blinking not ready light. I have used paper clip in all 3 holes. All this happened as I was descaling with vinegar. I have watched lots of videos but I’m a senior and don’t want to attempt to take it apart.

  45. When we brew the first cup in the morning only the large brew cup size blinks.The medium and small don’t blink.

  46. My keurig keeps dripping after it is done dispensing, it didn’t do it when it was new…and only about 2 months old now.
    it is a 2.0

  47. All lights are flashing. Do you know how to reset?

  48. My unit stopped indicating low water. What could be the cause?

  49. Our new Keurig 2.0 preheats after every cup. The 2.0 we had before didn’t do this. Is this normal now?

  50. Using an older Keurig…been sitting unused for over a year…display says not ready…I tried to follow your instructions but was a little confused…but to no avail it still says Not Ready.. Help please

  51. When I use the “my K cup” apparatus for coffee, water comes out the top hole along with grounds and the water will leak out of the dispenser. We only added enough grounds to fill the holder half way. The unit is brand new.

    • Chris any resolutions to this we have same problem although our machine is not new? Everything seems to be working except that the water and grounds are coming back out of the top of the kcup.

  52. Connie. Unplug and plug it back in after a minute. It should reset. It just worked for me

  53. My 2.0 says lift to begin…I lift says it again over and over. Sometime for 10mins of opening and closing!!! Other times I lift and shut and it works just fine!

  54. I have a green mountain k mug pod inserted in my k575( I want 16oz of coffee) but machine menu will not change from the k cup default menu of 4,6,8,10,12oz. Have tried everything to access #2 menu, to no avail.

  55. The Not Ready sign is on and won’t go off. I have done all the trouble shooting steps and it still won’t work. Help!

    • is it flashing ? mine I couldne even power off
      I held the two arrow butons down then pressed the menu button . completely reset the keurig back to factory and I am going again .

  56. I have the 2.0 and the LED indicator screen doesnt want to come off the settings screen where you pick your language. I have unplugged the machine longer then 5 min., I have descaled the machine just prior to this happening, I have cleaned the needles as well. The only thing I havent done is replaced the filter recently. Any suggestions. The machine is about a year old. Is it just time to replace?

  57. My machine says :”lift water reservoir” multiple times a day. What can I do to fix or stop this?

  58. When machine says ‘ready to brew’ and then you hit the cup button, flashing red light warns you, the water is not heated up yet. Continues to do this.

  59. I’ve gone through three malfunctioning B70 Keurigs. All malfunctioned. Buy a used old-fashioned percolator at GoodWill. You’d be surprised how good percolating coffee smells and tastes. With care they never stop working. I’m using one made in the 1920’s. Still works perfectly. Don’t have to buy expensive K-cups either.

  60. I have a B 70. Water works fine unless there’s a KCup in the holder. Water doesn’t drip from the K Cup. I have descaled and used the paper clip. Please help??? Thanks.

  61. My wife and I have a k450 model, it says to replace water filter, we still have original box , there is no owners manual and from the videos I’ve watched it says the water filter is in the water resivoir on side, problem is there is nothing to take out of our resivoir

  62. Troubleshooting step for common problem 3 makes zero sense and is poorly written. I have already turned it off and taken the water reservoir out. How am I supposed to repeat this if it is already unplugged and water reservoir out
    Please rewrite these instructions as I have a flashing not ready.

  63. I cleaned my keurig with apple cider vinger and now the coffee taste like Apple cider and when I put the creamer in the cream turns to clumps and doesn’t mix
    . Work good till I cleaned it. Help me please

  64. Hi I descaled my keurig coffee pot cleaned it and when I put creamer in my coffee it breaks up like the creamer is no good.

  65. I just purchased a keuring and all cup sizes are lit. Are they supposed to be on or should it just be the cup size I want. Help!!!!

  66. My Keurig 2.0 was working fine yesterday, this morning I wake up and go to make my coffee and nothing happens. I put the cup in, select my size and hit the start button just like normal and then…nothing. the screen does the same animated brewing thing it always does, but nothing happens. the same thing happens when I try to run straight water through it. It does not make any of the usual mechanical sounds. the screen runs through the normal process like it does whenever I make a cup but I get nothing in the cup and no noises out of the machine. Please Help!!

  67. My Keurig 2.0 keeps brewing. Select 8 oz. but brews much more than that. Overflows – filling 2 cups.

  68. My Keurig 2.0 was working great two days ago and yesterday it came unplugged and I plugged it back in and now all it will do is keep going around saying preheating. HELP!!!!~!

    • I am having the same problem with mine. One day it was working fie. The next day, the heating light came on and nothing has happened since. I tried to reset it by turning the the machine on and off and then unplugging and plugging it back. No results. The machine just sits there with the heating light on but no sounds, no actions. I read on another troubleshooting site that it may mean the heating element dies and the only cure was to buy a new one. Has anyone found a repair solution?

  69. My Keurig 2.0 was working fine this morning and now there is a red light on in the water reservoir. I have cleaned it; changed the filter and the red light is still one.

  70. We had a power outage and all my Kerrigan says is not ready. I took water off and put it back on and also unplugged for awhile and still not ready. Not sure what to do! Help!

  71. My Kurig lid is stuck in the up position. I cannot locate and blockage or anything that is stopping the lid from shutting – it’s just stuck…any suggestions. I’ve not had it very long and I love it– I would like it fixed.

  72. I turn on my machine. When its ready, no matter what button i push the screen goes off. I turn it back on and when it says ready, no matter what button it goes blank again.

  73. Have K15 Single Serve Compact K-Cup Pod Coffee. I have not made more than 25 cups of coffee using this machine. This is what is happening. I turn on, put my K-Cup in machine, fill with water, lift lever for water to fill machine. Coffee light goes to blinking blue. After about 90 seconds or so it turns the machine off. NO Coffee. The coffee maker is off at this point. I have emptied water out of pot turned off and back on. I have done this everyday for a week, with same results. HELP!

  74. I have 2 problems. The blue blinking light and the not ready on the display. I have done and follow the steps to try a fix and still nothing. What else can it be. The model I have is K70. Need help plz

  75. I have two problems, the blue blinking light on the water reservoir and the not ready on the display. I have done what it has been requested for both things and yet no results. I have a model K70 keurig

  76. My problem relates to the selection of the cup size. After I make the first cup of coffee, it will only allow me to select 6 or 4 ounces unless I turn the machine off and turn it back on.

  77. I have an older Keurig, and it works fine except it is very noisy in the first stage of pumping ( when it is drawing water from the reservoir ) It is rather annoying that it is so loud. Do I need to replace the pump…and if so, where can I buy the replacement ???

  78. My Keurig doesn’t poke a big enough hole in the bottom of the pod. It only happens with the Greenmountain breakfast blend. I wrote to them but I’ve never heard back I think they have a problem with their quality control because the lip around the edge seems to have increased which makes it hard to poke all the way through. I to actually take the pod out to make to hole a little larger. What a hassle. Just giving a heads up to anyone orders from them to check that bottom lip if they have trouble with the coffee coming through.

  79. My machine is leaking from the bottom of the machine when it brews. Do I need to replace my machine

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