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A shopper asked:We love our Keurig coffee, but cannot afford to keep buying new machines. We have purchased 3 different Keurig brewers in the last 3-4 years and none have lasted more than 1 year without problems, making a replacement necessary. Is there any way to get better service out of our machines? We use softened and filtered water and still cannot get more than a year. We follow all the recommended descaling and other maintenance. I would even be willing to pay for a "service contract" if we could get warranty service or replacement as needed. Keurig will not help. we have tried. You would think that buying $100 worth of coffee every month would merit a better warranty, just to keep us buying Kcups I miss my Keurig coffee, we are now using a Mr coffee and plain old Folgers.Feb 28, 2013
Leonard A. G:I have had plenty of problems with the past 2 b-60 brewers. Upon dis-assembly of those units I was able to find the problem with them. It has nothing to do with descaling or hard water. The problem I found on both machines is a check valve that goes up to the brewer needle. On both brewers the valves were clogged with coffee grinds. The dis-assembly is quite involved to get to that valve. There are videos on the internet that walk you thru it. Look on youtube. All the machines come apart in a similar matter.Mar 1, 2013
Jodi S:After my second Keurig machine went belly up I bought a Bosch tassimo. I have had no problems with this coffee maker at all. My second Kerurig machine didn't even last a year. It was so frustrating. Keruig has such a nice selection of coffee but they make a crummy coffee maker. I love my Bosch disc coffee maker. I have had it for two years with no problems.Mar 31, 2013
Angelo R:I've only had my Keurig for 3 months, however, it is working GREAT. My recommendation is to leave it on all the time. never turn it off. I used to own a coffee shop and the turning on/off of the heating element is what caused the most damage. we were told never to turn it off and it lasted YEARS. so I am following the same advice on my Keurig. Good luckMar 12, 2013
Michael V:I can't beleive you are having a probelm. The one I have at home we have had for three years and the reason I purchased it was because we have one at work---a minumum of 50 cups a day and its 4 years old, you must just have bad luck.Mar 12, 2013
Christopher E:I have 5 brewers and anytime there has been aproblem I simply email Keurig and they are more than accomatidating with sending me anew brewer.So far they have replaced 3defective machines ...try this and good luck Mar 3, 2013
Lawrence F:I had a Keurig B40 and like you, mine lasted about 1 year. The B40 is a very cheap model. I would suggest upgrading to the B145, which is a more "commercial" model. The mechanisms are more solid and in many places where plastic parts are used in the B40, there are metal parts in the B145. I've had the B145 about 3 months now and I am very happy with it.
I chose the B145 because we had a B145 where I work and it lasted well over a year making 20 to 30 cups of coffee per day. We ended up replacing it with a commercial unit that has water plumbed into it.Mar 1, 2013
Patrice K:are you using filtered water in it? We have very hard water in Utah so in all coffee makers we use filtered water. It may be getting mineral deposits that cause it to stop working. Even midly hard water can do this.Aug 21, 2014
Linda Z:I would LOVE to say only GOOD things about a Keurig Coffee maker..... but, they are NOT dependable. I have had 3 in a few years......... there is no way to get them REPLACED, only repaired? I purchased one for Christmas 2012 for a friends FROM Coffee for Less, and I called to have it replaced: was giving a number that NO LONGER works....... to call for techinal support...... so, after THIS batch of K-cups are used...... my gift will hit the trash. SAD, very... very sad.Mar 6, 2013
Lawrence F:It makes good cider and hot chocolate, however I am a bit of a tea snob. :-) That said, it does fine with the Keurig style K-cups for tea, but for good tea, you really should use leaf tea seeped at 200 degrees for 5 to 7 minutes, depending on the type of tea.Mar 1, 2013
The Keurig B40 K-Cup Brewer is featured in this video that focuses on this unique K-Cup coffee maker's features. Learn what options are available to owners of the Keurig B40 K-Cup Brewer and pick up tricks and tips to get the most out of this single cup coffee maker. Our informative video focuses on this coffee maker's abilities and limitations to ensure that you are informed when you pick the right K-Cup coffee maker for you. Watch this Keurig B40 K-Cup Brewer video to learn more today.
Keurig Home Brewers and K-Cups are only available to home consumers in the US and Canada. A special note for our commercial customers interested in Keurig products: All Keurig commercial orders will need to be placed through our commercial website. Our sales region for commercial customers includes: the Greater Philadelphia area, the state of New Jersey, New York Metropolitan Counties of Richmond, King, Queens, New York, Bronx, West Chester, Rockland, Nassau, Suffolk, Fairfield CT and the city of Wilmington DE. Please call us at (800) 261-2859 for details on how you can order from us online.