If
users have questions or concerns regarding this
statement, they should first contact Ben Kirshner by
e-mail
(ben@coffeeserv.com)
Information Collection and Use Information
Collection CoffeeForLessis the sole owner of the
information collected on www.CoffeeForLess.com.
CoffeeForLess collects information from our users at
several different points on our Web site.
Registration
In order to use this Web site, a user must first
complete the registration form. During registration
a user [is required to] give[s] contact information
(such as name and email address). We use this
information to contact the user about goods and
services on our site for which he/she has expressed
interest.
Order
We request information from the user on our order
form. A user must provide contact information (such
as name, email, and shipping address) and financial
information (such as credit card number, expiration
date). This information is used for billing purposes
and to fill customer's orders. If we have trouble
processing an order, the information is used to
contact the user.
Cookies
A cookie is a piece of data stored on the user's
computer tied to information about the user. [Usage
of a cookie is in no way linked to any personally
identifiable information while on our site.] We use
[both] session ID cookies [and] persistent cookies.
For the session ID cookie, once users close the
browser, the cookie simply terminates.
Log Files
Like most standard Web site servers we use log
files. This includes internet protocol (IP)
addresses, browser type, internet service provider
(ISP), referring/exit pages, platform type,
date/time stamp, and number of clicks to analyze
trends, administer the site, track user's movement
in the aggregate, and gather broad demographic
information for aggregate use. IP addresses, etc.
are not linked to personally identifiable
information.
Service Announcements
On rare occasions it is necessary to send out a
strictly service related announcement. For instance,
if our service is temporarily suspended for
maintenance we might send users an email. Generally,
users may not opt-out of these communications,
though they can deactivate their account. However,
these communications are not promotional in nature.
[Users may opt-out of these communications. Please
see our Choice and Opt-out section.]
Customer Service
We communicate with users on a regular basis to
provide requested services and in regards to issues
relating to their account we reply via email or
phone, in accordance with the users wishes.
Sharing
Legal Disclaimer Though we make every effort to
preserve user privacy, we may need to disclose
personal information when required by law wherein we
have a good-faith belief that such action is
necessary to comply with a current judicial
proceeding, a court order or legal process served on
our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders,
and a credit card processing company to bill users
for goods and services. These companies do not
retain, share, store or use personally identifiable
information for any secondary purposes
Correcting/Updating/Deleting/Deactivating Personal
Information
If a user's personally identifiable information
changes (such as zip code, phone, email or postal
address), or if a user no longer desires our
service, we provide a way to correct, update or
delete/deactivate users' personally identifiable
information. This can usually be done at the [member
information page] or by emailing our Customer
Support at ben@coffeeserv.com. [Or, contact us by
telephone or postal mail at the contact information
listed below].
Notification of Changes
If we decide to change our privacy policy, we will
post those changes to this privacy statement, the
homepage, and other places we deem appropriate so
our users are always aware of what information we
collect, how we use it, and under what
circumstances, if any, we disclose it. We will use
information in accordance with the privacy policy
under which the information was collected.
If,
however, we are going to use users' personally
identifiable information in a manner different from
that stated at the time of collection we will notify
users via email. Users will have a choice as to
whether or not we use their information in this
different manner. However, if users have opted out
of all communication with the site, or
deleted/deactivated their account, then they will
not be contacted, nor will their personal
information be used in this new manner
Security at
CoffeeForLess.com-
Ensuring secure online purchasing is a vital part of
our commitment to honor your privacy. The
CoffeeForLess.com site utilizes SSL (secure socket
layers) to protect your personal information,
including credit card numbers. SSL is used in order
to encrypt all personal information, including your
name and credit card number, so that it can't be
read while being transferred from your web browser
to our Internet site. Orders can only be completed
using a browser that supports SSL. All versions of
Microsoft Internet Explorer starting with 2.0
support SSL. All versions of Netscape Navigator
starting with 2.0 support SSL.
If your
browser does not support SSL or if you feel
uncomfortable sending your personal information over
the Internet, you can simply contact our customer
service department to complete your order. Call us
at 1-888-893-7593 for US/Canada customers or
1-215-848-8400 for international customers. Please
have your product, shipping, and credit card
information ready.
For tips
and ideas on how to shop on the Internet while
protecting your privacy, check out How to Be Web
Ready, by the United States Federal Trade Commission
(FTC). For more in-depth information read Site
Seeing on the Internet which is also published by
the FTC and is loaded with information on how to use
the Internet wisely, while avoiding fraud and
maintaining your privacy.
Secure Shopping Guarantee:
The Fair Credit Billing Act states that you cannot
be held liable by your bank for more than $50.00 of
fraudulent charges on your credit card. We are so
confident in our security that if you are held
liable for any part of the $50.00, we guarantee to
cover that amount, up to the full $50.00. We will
cover this liability only when fraudulent use of
your credit card came as a result of transactions
made at CoffeeForLess.com, through no fault of your
own. You must contact and notify your credit card
company immediately in the event of fraudulent use
of your credit card, following their rules and
procedures.
