Returns & Exchanges
If for any reason you need to return or exchange an item, CoffeeForLess.com has a new online Returns system to help expedite the process. We will handle your return by either promptly exchanging the item or issuing a credit or refund. The following items outline the steps you must take to request a return or exchange. Please note the terms and conditions below. If you have any questions, you may reach us through our contact form, or call our customer service line TOLL FREE 24/7 at (800) 261-2859.
Terms & Conditions
The following terms and conditions apply to RMAs and exchanges:
- We will accept returns within 30 days of your receipt. Exceptions to this are damaged and defective items, which have their own return policy (see below).
- Returned merchandise must be in saleable condition, with manufacturer's original packaging.
- Sorry, shipping fees are not refundable.
- Coffee machines and water coolers are subject to a 20% restocking fee.
- Damaged products: If a package arrives and is damaged, please notify us via our contact form, or call our customer service line TOLL FREE 24/7 at (800) 261-2859. Claims against a common carrier must be made by us.
- Save all packaging for any claims.
back to top
Requesting a Return Merchandise Authorization (RMA)
- Make sure you are logged in to CoffeeForLess.com.
- At the top of the page, click on the My Account link to go to your account page.
Use this link to get to your account page.
- Select Product Returns from the left-hand menu.
- Click the link labeled Request New RMA in the upper right.
- This form will allow you to request an RMA. Use the drop-down menu to select the correct order. The Items Ordered table
will populate accordingly.
- The Items Ordered table lists all products from the given order, and allows you to choose which ones should be included in
the RMA request.
1. If the customer wishes to return just one of the two coffee machines she purchased, she would change the 2 in the Qty column to a 1.
2. If the customer wishes to exclude the coffee machines altogether from the RMA request, she simply need click the trash bin icon.
- Next specify if the package was opened, and whether you are requesting a replacement or a refund. Include any comments you may have in the Additional Information field. Click the Submit Request button when done.
- If you correctly filled out the form you will be taken to the confirmation page. Should you need to, you can cancel your RMA
request from this page using the Cancel link.
Notice the Print Label and Confirm Shipping links are disabled currently – this is because your request is pending approval.
- You will also receive an e-mail confirmation of the receipt of your request.
back to top
Viewing your RMA request
There are two ways to view the status of your RMA request:
- Use the link provided in the confirmation e-mail you were sent.
- From the Product Returns section (see steps 1-3 above) you can get a quick look at your RMA request(s). Select
View Request from any table row for a more detailed view.
Once on the View Request page, you can see details and status of your request. You can also place and view comments regarding your RMA.
back to top
Processing your RMA
- Visit the Product Returns section.
- You can view your RMA status in the table on this page.
- Click View Request for the approved RMA request.
- On the next page, click the Print Label link in the top-right. This label must be included
inside your return package.
- Make sure your return package abides by our terms and conditions before sending it out.
- Mail your return package via insured and prepaid UPS or US Mail, with the RMA label inside, to:
Coffee Serv Inc.
Returns Dept
3001 Stokley St.
Philadelphia, PA 19129 - Once you've sent out the package, return to the website and click the Confirm Shipping link.
- In order for your return to be processed as quickly as possible, please use the Leave Comment box to provide our customer service department with your Tracking or Delivery Confirmation number.
- Your replacement/refund will be sent once we have received the return package.
back to top
What if my RMA request was denied?
If your request was denied, you will receive an e-mail notifying you of such, along with any comments provided by our customer service department. The status of the request in your Product Returns page will show Resolved (denied), and the corresponding View Request page will list the same comment as the e-mail. Should you wish to follow up with us regarding this decision, please use our contact form, or call our customer service line TOLL FREE 24/7 at (800) 261-2859.
back to top
