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Career Opportunities

The Company

CoffeeForLess, an Internet Retailer TOP 500 E-Retailer and a leader in the coffee industry, is the Internet coffee shop and online coffee fulfillment company. As the online face of Coffee Serv Inc. of Philadelphia, CoffeeForLess continues a 25-year tradition of excellent customer service and quality coffee, providing the caliber of coffee services that Coffee Serv customers have come to expect with the added convenience of online shopping and account management.

CoffeeForLess guarantees 100% customer satisfaction and makes every effort to ensure that it fosters a coffee community to which it regularly gives back. We are as passionate about our coffee community as we are about coffee. CoffeeForLess seeks the highest quality foods, beverages, and products produced with the best practices whenever possible and regularly offers deals, contests, and even a scholarship to the community of coffee drinkers that have been key to our success.

Our coffee experts are passionate about what they do and enjoy providing the best coffees in the world to a great community of customers. We don’t just sell coffee; we are coffee people.

The Location

We’re situated in Chelsea/Midtown Manhattan (near Penn Station). The area is easily accessed via several modes of public transportation, including Subway, Express Buses, New Jersey Transit, and PATH.

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The Job Positions


CoffeeForLess is seeking talented, self-driven individuals to add to our team of coffee enthusiasts. As a member of the CoffeeForLess Team, you will be challenged to live up to our excellent reputation and presented with numerous opportunities to grow. Join CoffeeForLess, a leader in the online coffee industry, and help us set new standards of excellence and community involvement.

As a CoffeeForLess employee, you will find that we are as passionate about taking care of our own employees as we are about our customers and our coffee.

Customer Service Representative

Location: New York, NYDescription

The Customer Service Representative serves customers via phone and e-mail correspondence to establish and maintain a professional relationship. As a Customer Service Representative you will answer customer inquiries and track and resolve complaints to ensure customer satisfaction while providing quality, front-line telephone support.

  • Interact with customers with professionalism and tact via phone and e-mail to place orders, follow up and provide excellent service.
  • Attract potential customers by providing product information and offering key customer incentives.
  • Follow company policy and procedures to ensure customers and fellow employees are satisfied.
  • Create and maintain customer records by updating account information.
  • Resolve product problems by: clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or system changes to management by collecting customer information and analyzing customer needs to prevent further issues.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Performs other clerical duties as assigned by Management to maintain operations of department.
  • Exercise tact and sound judgment when resolving issues.
  • Establish and maintain effective working relationships with coworkers and employees of other client agencies.
  • Arrive on-time and work independently or in a group with minimal supervision.
Skills & Qualifications
  • Previous customer service, call center, and/or phone sales experience (2-3 year of experience preferred).
  • Strong phone etiquette skills, verbal communications, grammatical and professional business skill sets.
  • Solid computer skills with High proficiency in all MS Office Products is required; Sales Force experience a plus.
  • Outgoing, confident and detail-oriented.
  • Must be available to work with a rotating shift and frequent schedule changes.
  • Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.
  • Touch-Type 40WPM or better.
  • High School Diploma; College Preferred.

To apply, submit your résumé and cover letter to with subject line "Application: [Job Title]".

E-Commerce Intern

Location: New York, NYDescription

Our E-Commerce Interns work closely with all members of the e-commerce team to support the strategy and growth our online marketing channels. The e-commerce Interns will participate in all layers of e-commerce marketing, platform management, merchandiser and vendor relations. This work includes industry research, product audits, product merchandising, writing, both for blog and on site, metric reporting and overall execution.

This position requires a baseline understanding of online marketing including Search Engine Marketing, Search Engine Optimization, and e-commerce. The ideal candidate must be an analytical and detailed dynamic, self-starter who is proactive, and able to multitask effectively. This individual must be a strategic thinker with excellent verbal and written communication, as well strong presentation skills and the ability to work independently in an organized manner.

  • Supporting the day-to-day management of daily tasks
  • Conduct thorough industry research and craft foundation documents
  • Write on page content, meta and blog posts
  • Developing strategies to improve acquisition and retention
  • Link outreach and Link Bait Content Creation
  • Implementing On Page Content
  • Working with merchandiser to monitor and optimize products
  • Identifying new areas for growth and efficiency
  • Collaborating with clients through weekly meetings, highlighting areas of success and areas for improvement
  • Maintaining strong partner and vendor relations
  • Utilizing the latest in technology tools (Keyword ranking, project management and reporting tools)
  • Keeping abreast of new product innovations
Skills & Qualifications
  • A basic understanding of the online marketplace and industry dynamics
  • Ability to work with various types of data to develop and analyze trends and insights
  • Excellent project management skills
  • Attention to detail
  • Excellent writing and communication skills
  • Innovative and creative, with a concise, precise and effective approach to problem solving
  • A strong passion to learn and succeed
  • Ability to track financial performance of ongoing campaigns against budgets
  • Proficiency in Microsoft office products, especially Excel
  • HTML and CSS Knowledge a plus

To apply, submit your résumé and cover letter to with subject line "Application: [Job Title]".